MASTERPIECE GIFT CERTIFICATE HOLDER'S FAQ


Congratulations on having scheduled your Masterpiece Portrait Session. As you are likely new to the studio, this FAQ is meant to address most every question you may have about your gift as well as and information about investing in your portraiture.

Your Order Appointment

What is my order appointment?

Your order appointment is when you return to our studio with all of the family financial and aesthetic decision makers to see your portraits, choose the portrait that is included with your certificate, and where you will have the option to upgrade the size of your artwork or invest in additional portraiture that you would like to own to display in your home. This appointment is essential for all of our clients.

What should I expect to happen at my order appointment?

We will show you a presentation of the portraits that we have created and prepared of your family. Then, we will work together to narrow down your selections and choose which images would be best to display in your home. Since the images are projected on a screen, you can view them at the actual print sizes we offer to help you determine what dimensions are most appropriate for your home. 

When are order appointments scheduled?

They are generally scheduled Wednesday, Thursday, and Friday at with both daytime and evening options. 

How long does my order appointment normally take?

We ask you to set aside two hours so that you will have all of the time you need and not feel rushed. We do our best to be as efficient with your time as possible, while still giving you as much decision making time as you need.

What if I am coming to Los Angeles from out of town?

Please let us know in advance and we will work with you to schedule your order appointment as close to the session date as possible (and sometimes as soon as the following day).

What can I do to prepare for my order appointment?

It is best to come with an open mind, plenty of time on your schedule to make your decisions, and a list of measurements. We suggest walking through your home and measuring all of the possible places where it would be appropriate to display art (be sure to measure the width and height of the wall space).  It is most important to actually know the size of the walls themselves. You may find that you wish to move what is currently on a particular wall, so it is helpful to measure as many spaces as possible. You will also find it very beneficial to take snapshots around your home and bring them with you to the order appointment (camera phones are ideal for this purpose).
 

Investing In Your Portraiture

WHAT DOES MY CERTIFICATE INCLUDE?

A $2000 certificate fully covers the cost of a 12.5x12.5 Premium Canvas Portrait. At your order appointment, which will be your opportunity to select the portrait that is included with your gift certificate, choose to upgrade or frame that portrait, and order any additional artwork that you would like to own.

WHAT ABOUT FRAMING?

The portrait that came with your gift certificate is unframed, and may either be framed by your own custom framer, or we can frame it for you at an additional cost.

What is expected of me?

For the financial and aesthetic decision makers in your family to attend the order appointment together.

Am I required to SPEND ANY MONEY?

Absolutely not.  

WHAT IS THE COST OF THE ARTWORK?

Costs begin at $2,000 for a 12.5x12.5 portrait, and our largest works are in excess of $10,000.  Among our most commonly ordered sizes, an increase of $1,000 usually represents an increase in size of about 50% (think of moving up from 500 square inches to 750 square inches). The investment is appropriate to the high quality of the original artwork, the time and craftsmanship involved in its creation, and the value it will have to you over the coming years.

WHAT KIND OF INVESTMENT LEVEL IS “NORMAL” FOR YOUR STUDIO?

Since every session is different, and every family had different tastes and needs, there is no single normal level of investment. We focus on creating art for the walls of our clients homes.  Most of our clients to elect to own a family portrait and individuals of their children as well. 

WHAT DO YOU OFFER IN ADDITION TO WALL ART?

Based on investing in either increasing the scale of your artwork, or investing in additional artwork, we include additional gift prints at no further cost to you when you place your order at your Order Appointment. 

do you offer lower prices and additional incentives to order at my order appointment?

There are many decisions to make in putting together any portrait order. They include choosing the best sizing, selecting the right images for wall art, and choosing gift prints. Your order appointment is designed to make that process as easy as possible, and to help you make the best decisions for your home and family. Trying to put together an order after your appointment is a far more difficult process for you, and for us as well. It is particularly difficult and unreliable to select portraits from memory. We have chosen to reward clients who order when we present the portraits by rewarding clients who so with gift prints and pricing incentives.

What about framing?

We work closely with a professional framer and are able to handle the entire framing process for you if you so choose. We offer a range of frames and framing options. 

Should I expect a high pressure sale?

No. It is our task to lay out options and make suggestions, and to help you see the value in owning the work. There are very significant benefits in making your investment at your order appointment. It is not unusual for our clients to be unprepared to love the work as much as they do when they see it, and for that reason we suggest you keep an open mind to choosing whatever order is best for you based on the work itself. Please be assured that you are always free to leave after the presentation of your artwork, that you always will be treated with kindness and respect, and that you are free to redeem your certificate without any additional investment.

How does your investment level compare with other STUDIOS?

Not every family can afford to own a Halper original. Mr. Halper’s photographic artwork is highly unique, definitively timeless, and unusually sophisticated. Generally speaking, we are in a completely different cost category than department store studios or weekend photographers. The time, work and talent involved in the images we create are at a level that is far more demanding than what many other photographers are willing or able to offer (including, we believe, studios with higher price points). We invite you to compare the quality and value of the artwork Mr. Halper will create for you with any other portrait studio in the world.


Who Should Come to the Order Appointment

Why is it is important that my spouse attend our order appointment?

The decisions you will make at your order appointment will be important in your life for years to come. We want to be sure that all of the financial and aesthetic decision makers in your family are there to make the decision with you. Since we offer incentives to purchase at your order appointment, and begin the process of preparing your images right away, the decisions made at the order appointment are considered final. The portraiture we create often exceeds our client’s expectations, and it is very common for clients to choose to invest at a level they had not expected to prior to seeing their portraits. Without having seen the artwork properly presented, spouses may not understand the decisions that were made in their absence. We want to be sure that all of our clients have an outstanding experience, and that we help maintain harmony within your family. The best way to insure that the right order is placed for your family is for both spouses (and any other decision makers) to properly view and consider the work.

Why do you REQUEST that the parents of all children in the portraits attend the order appointment?

We can’t imagine that any parent would want to miss the opportunity to see their child’s portraits, and to consider owning them when the pricing is most advantageous. 

Who should not come to my order appointment?

We highly suggest leaving babies and young children at home (they will likely be a distraction that will make it virtually impossible for you to focus during your order appointment). Older children who can sit comfortably and quietly may be brought at your discretion. We suggest not bringing anybody who will in any way make your decision making process difficult for you.

Can I bring a guest to my order appointment?

Absolutely. We want you to be as comfortable with the process as possible, and we welcome any guests who will make the process more enjoyable or easier for you.

Who else should attend?

Many of our clients have chosen to bring grandparents, other family members, and friends who might be interested in owning these amazing images of your children and family.


Additional Questions

The way in which you work is different from another studio that I know of, why is that?

The way in which we work is what has worked best for the majority of our clients, and we have found that it is essential to the process. Projection is the gold standard for presenting photography and choosing appropriate sizing.

Can the work be presented online, or provided as proofs?

In keeping with our highest standards, we only present your portraits where they can be properly seen and understood. Presenting work online diminishes the work in both scale and image quality. Proofs would add substantial additional preparation time (and therefore increase the cost of your portraits), and also communicate the work relatively poorly in comparison with proper projection. Online proofs are only appropriate for studios that specialize in smaller gift prints rather than wall art.